1. About this privacy statement
We are very committed to protecting your privacy and personal data. We only use these data in accordance with the General Data Protection Regulation (GDPR) of 27 April 2016.
The goal of this privacy statement is to inform you on how we may process your personal data and what your rights are. By using this website, you explicitly agree to this privacy statement and the processing of your personal data.
2. About us
You'll find our contact info on this page.
3. The personal data we process
We only process the personal data we need and only store these for a limited period of time. In case we transfer your data to third parties, we will conclude a processor's agreement and/or model contract clause with them in which they guarantee your privacy.
Below you will find an overview of the personal data processed on this website:
3.1 Contact information
3.1.1 Contact form
If you fill out the contact form, we will not store your first name, e-mail address, telephone number and message on this website. Instead, we will have these data transferred to our secured Office 365 mailbox via an SSL connection. This is necessary to communicate with you.
Office 365 (Microsoft) stores your data on servers in the EU and the US. Microsoft secures your data. It concluded a model contract with us with an equivalent level of protection as that of the GDPR, which means it will respect your privacy.
Every year, we delete the contact form entries that are more than 3 years old, unless you have become a customer in the meantime. In that case, we will retain the data until 3 years after you indicate that you are no longer a customer.
3.1.2 Newsletter
If you subscribe to our newsletter, we will store your first name and e-mail address in Mailchimp to be able to send you the newsletter. Mailchimp also collects statistics when you read our newsletter: your browser type, ID and the number of times you open the newsletter and/or click on a link. We use these data to improve the newsletter and to solve potential issues.
Mailchimp secures your data. It concluded a model contract with us with an equivalent level of protection as that of the GDPR, which means it will respect your privacy.
We will retain your data until 1 year after you unsubscribe from the newsletter. You can easily unsubscribe by clicking on the link at the bottom of every newsletter.
3.2 Other personal data (only for potential customers and customers)
If you request a quotation or become a customer, we will collect the data needed to make an offer, execute the contract and send you invoices. These data for example include your first name, last name, company address, telephone number, e-mail address and VAT number.
These data are safely stored on our computer and smartphone, in our address book, calendar and banking software, among other places. We will share these data with our accountant if required to do so by law.
4. Other data we process
4.1 Statistics (Google Analytics)
When you visit our website, we will store specific data in Google Analytics such as, for example, your browser type, operating system, assumed place of consultation, time and date of the consultation, which pages you visited, etc. These statistics are completely anonymous. we use these statistics to analyse visitors’ surfing behaviour and to optimise the website.
Google stores your data on servers in the EU and the US. Google secures your data. It concluded a model contract with us with an equivalent level of protection as that of the GDPR, which means it will respect your privacy. We make sure your data are not shared with anyone else.
4.2 Cookies
4.2.1 What are cookies?
Cookies are small text files that are stored on your computer when you use a website. They map information about your browser type, operating system, geographical location and website visit, among other things.
4.2.2 The cookies we use on this website
- Name: privacy_cookie and privacy_cookie_3 | Purpose: used to keep track of your cookie preferences. | Domain: current domain | Expiration date: 3 years | Type: HTTP, first party, necessary
- Name: PHPSESSID | Purpose: comes from PHP and allows the website to store serialized status data. It is used to establish a visitor session and to transmit status data via a temporary cookie, which is often referred to as a session cookie. This cookie is mainly used for security reasons. | Domain: current domain | Expiration date: end of session | Type: HTTP, first party, necessary
- Name: _ga | Purpose: Used to distinguish users. | Domain: current domain | Expiration date: 2 years | Type: HTTP, first party, statistics
- Name: _gid | Purpose: Used to distinguish users. | Domain: current domain | Expiration date: 24h | Type: HTTP, first party, statistics
- Name: _gat | Purpose: Used to throttle request speed. | Domain: current domain | Expiration date: 1 minute | Type: HTTP, first party, statistics
These cookies are anonymous and do not store your personal data.
4.2.3 How to turn off cookies
You can turn off cookies or delete them, but this might affect the functioning of our website. Do you still want to change your cookie settings? In that case, you will find instructions for different browsers here:
5. How we secure your visit and data
This website is secured on 3 levels:
- Regular automatic updates patch possible software leaks and further improve the security of this website.
- SSL secures your connection with this site, to make sure your data cannot be intercepted by hackers.
- The firewall filters all traffic to this site and thus prevents malware and hacking. This is comparable to the virus scanner on your PC.
6. Your rights
As a visitor and user, you have rights related to your personal data. The data are and will remain yours.
Do you want to invoke one of these rights? In that case, you can use the contact form to send us an e-mail. We will process your request within 30 days after your identity has been verified.
6.1 Right to information
You have a right to know what personal data we process. On this website and in this privacy statement, we do everything we can to make this clear. Do you still have a question? Please let us know.
6.2 Right to access and correction
You have the right to access all of your personal data we have processed. You can have incorrect or incomplete personal data corrected or deleted.
6.3 Right to limitation of processing
You have the right to (temporarily) stop the processing of your personal data under the following conditions:
- During the period we need to verify the accuracy of your personal data in case of a dispute.
- During the period we need to assess the reasons for the deletion of your personal data.
- In case of unlawful data processing, if you are requesting a limitation of the processing instead of the deletion of your personal data.
- If we no longer need your personal data for processing purposes and you need the data for a legal claim.
6.4 Right to withdraw consent
You have the right to object to the processing of the personal data for which you previously gave consent at any time.
6.5 Right to oppose automatic decision-making
The personal data we collect via this website will not be used for automatic decision-making.
6.6 Right to transfer of personal data
If you want to transfer your personal data to another processor, we will gladly send these data to you in a readable format.
6.7 Right to be forgotten
You have the right to have your personal data removed under the following conditions:
- When your personal data are no longer needed for the purposes for which we initially collected them.
- When we only collected your personal data based on your consent.
- When you oppose the processing and there are no compelling grounds for this processing.
- When your personal data were unlawfully processed.
- When your personal data have to be deleted in accordance with a legal obligation.
6.8 Right to lodge a complaint
Do you believe we unlawfully processed your personal data? In that case, you have the right to lodge a complaint with the Data Protection Authority.
7. Changes to this privacy statement
This privacy statement is subject to future amendments. we therefore advise you to consult this statement regularly. This privacy statement was last amended on 13 October 2021.